Reassigning the ticket to a bot, Use the FAQ UP - Reassigning to Bot to inform the player that the following messages will be sent by an automated message system., The player contacts us from a different game, Ask the player to contact us from the game they need help with since we can only offer support for the game they are contacting us from., A lawyer contacts us on behalf of their client, Use the FAQ UP - Request Ticket From Primary User (Lawyer Request) to inform the lawyer that we can only proceed once their client contacts us.

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