QM: Good morning, Tom. Do you have a few minutes to talk about yesterday’s production problem?, T: Yes, of course. What happened?, QM: We found several defective parts in Line 3. The measurements were outside the limits. , T: I see. How many parts were affected?, QM: Around 25 pieces. The customer already received some of them, so this is serious., T: That’s not good. Did you find the reason?, QM: Not yet. I wanted to discuss it with you first. Were there any machine problems during the shift?, T: Well, the machine stopped twice in the morning. I restarted it, but everything looked normal after that., QM: Did you check the calibration?, T: I checked it quickly, but maybe I missed something. I can inspect it again today., QM: Please do that. We also need to know if the operator followed the correct procedure., T: I will talk to the operator and review the machine settings., QM: Good. We need a solution before the next production run., T: Understood. I’ll prepare a report this afternoon., QM: OK? see you soon..

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