How often do you have to explain what you can do and what you cannot?, Who do you usually explain what you can do and what you cannot? How do these people react?, What is most difficult for you when it comes down to explaining that you cannot do something? Why?, Where is the line between rudeness and sticking to your position in explaining what you can do and what you cannot do?, Is there a difference when you explain your position as to what you can do and what you cannot to your colleagues or customer? Why? If yes, how are these explanations different?, Why do we need to know how to say what we can do, what we cannot and give reasons?

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