Thank you for your letter informing us of the trouble experienced with our store in Springfield., We would like to apologize for the error our company made in fulfilling your order No. 9857/E on August 19th., You ordered 100 size 36 skirts (model No. 134) and our delivery office only dispatched 10. This was due to an invoicing error., We have sent a new consignment via the carrier. The goods will arrive on Wednesday, February 15th., You ordered 12,000 pairs of shoes, but our dispatch office only sent 1,200 pairs. This was due to a typing error., We understand how disappointed you were not to have your expectations fulfilled., As a gesture of goodwill, we offer a 5% discount on your next purchase., We will send a technician to inspect and repair free of charge to you., We look forward to your subsequent orders and ensure that they will be fully met., We look forward to the next transaction and the pleasure of serving you., The warranty period for the plants you bought expired on August 21st, and we cannot refund you after the warranty period., As we consider you a customer, we will enclose a gift voucher worth $19.20 to be used against your next order., Our driver returned your parcel to our store because the street number was missing from the address., Although the replacement item is free of charge this time, please understand that such repairs are not covered under the warranty terms., We have now checked our account and found that we indeed sent you the wrong statement due to a mix-up in name and address., The broken machine you received is due to a manufacturing defect., This matter is currently being rectified and we are certain that you will be completely satisfied with the replacement machine we will send you in the next few weeks., It is clear that the television was damaged during transit and your claim lies with the railway company., The consignment was fully insured so you will have no difficulty in recovering the cost of the television., Your claim has been forwarded to our insurance company, who will contact you shortly., Our factory has now inspected the stereo you returned last week and they report that it was used with incorrect speakers and this overloaded the circuit., We can repair this machine, but you will have to pay for the repair since misuse is not covered by our warranty., Since your personal computer is guaranteed against defects in parts and workmanship only under normal use conditions, the requested repair is not covered under the warranty terms., However, we can make your personal computer operational for a fee of $98.40, which is the cost of replacement parts and actual labor., On September 7th, we ordered 12,000 pairs of sports shoes from your company. The consignment arrived yesterday but contained only 1,200 pairs., You sent us an invoice worth $10,532, but it did not deduct our usual 10% discount., We found 16 typos and 2 mislabeled charts in the dummy copy., This error has put our company in a difficult position, because we had to purchase goods urgently to fulfill our commitments to all our customers. This has caused us considerable inconvenience., We would like you to replace the cabinet with another one of the same quality and finish as the sample, and arrange to collect the defective cabinet free of charge., If the remaining balance is not paid by Tuesday, September 25th, you will be subject to an additional 10% late payment fee., Some scratched items cannot be sold even at a discount; we would like to know whether you want us to return these goods or keep them for disposal., We will arrange for immediate replacement delivery by air at your expense., We will hold this consignment at your disposal, or we will return it to you at your expense., Enclosed herewith is my watch, a copy of the sales invoice stating the purchase date, and your guarantee covering materials and workmanship for one year., There seems to be a misunderstanding regarding the discount clause. The discount is to be deducted from the net price, not the CIF price., We are willing to keep these unsuitable items, but only at a deeply discounted price., We are disappointed to find that the quality of the goods you supplied is not up to the standard of the samples previously sent., 02 cartons in the shipment were found to be damaged upon arrival. We have noted this on the goods received note., You charged me $62 for the delivery of paintbrushes under Invoice No. Y1162, but I have never ordered or received the goods. Could you please check your delivery book?, The tennis skirt I bought from your sportswear collection shrank by 3 inches when I washed it by hand., Therefore, I will return the skirt to your store and would like you to credit my account with $30.95., Today I received the silver bracelet according to Invoice No. 75329 instead of the gold bracelet as stated in my order dated May 25th; enclosed is a copy of the order., We enclose a list of the damaged and missing items, and the consignment will be held pending your instructions., The crates are heavily damaged on the outside, looking as if they had been handled roughly., 10 torn T-shirts and 05 stained short-sleeved shirts, valued up to $500., The consignment was fully insured so you will have no difficulty in recovering the cost of the television.

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