Reference, Signatory initials (CAPS) / the initials of the person who has typed the letter (CAPS), Letterhead, appears at the top of a business letter and should include the organisation name, address, contact details and logo, Salutation, Dear Mr / Mrs / Ms / Miss / Dr or Dear Sir / Madam if name is unknown, Closing, Yours sincerely if Dear Mr / Mrs / Ms etc, Yours faithfully if Dear Sir / Madam., Signatory, Name of the person who is signing the letter, May also include their designation (job title)

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