Order Point, Tablet is used to look at items to buy, Tablet shows what’s in stock and shows the price, Tablet is used to choose items, Customer pays for items; this is their order, Receipt showing items ordered is printed, Order is sent to the warehouse, Warehouse, Order is received from the shop floor, Computer shows staff where items are in the warehouse, Ordered items are picked from the shelf, Items are marked off as picked, Warehouse computers keep an up-to-date stocklist, Items are taken to the shop floor collection point, Collection Point, Ordered items arrive at the collection point ready for collection, ‘Order ready for collection’ message is displayed in store, Receipt showing items ordered is given to staff, Shop staff tick off items on the customer’s receipt, Items are handed over to the customer, Items are marked as collected on the computer

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