An angry guest arrives at the front desk because they were charged twice for the minibar at check-out. (PAST), A VIP guest urgently asks you to print their flight tickets because they lost them. (FUTURE), Someone calls because they want to travel in December and need accommodation. (PRESENT), A guest in room 204 complains because they couldn't sleep at 3 AM due to the young people in 205. (PAST), A foreign guest needs a reliable taxi to the airport for early tomorrow morning. (FUTURE), Today you had 15 check-ins and 10 check-outs during your morning shift. It was exhausting. (PAST), The hotel's computer system is down. You can't issue the invoice, but you are trying to solve it manually. (PRESENT)

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