1) “Three potential customers wanted quick estimates. One was considering a maintenance contract too. I focused on getting that account and asked the others for more time.” a) Partial STAR b) False STAR c) Complete STAR 2) “The next time I get that kind of resistance, I would ask my manager to help me handle it.” a) Partial STAR b) False STAR c) Complete STAR 3) “I think the key to effective leadership is compassion—understanding what goes on inside people and being able to respond with empathy.” a) Partial STAR b) False STAR c) Complete STAR 4) “When the system crashed, I was sure it would be down for the rest of the day. So, rather than have people sit around, I sent them home. An hour later, the system was up and running again. Naturally, we lost time and money that day.”“I think the key to effective leadership is compassion—understanding what goes on inside people and being able to respond with empathy.” a) Partial STAR b) False STAR c) Complete STAR 5) “When I was the project lead, there was no order to the tasks to be completed. I created a Gantt chart to help assign the tasks. a) Partial STAR b) False STAR c) Complete STAR

Recognizing STARS

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