Asking About The Problem: How can I help?, What can I do for you?, Can you give me more details?, What exactly is the problem?, Making The Complaint: I'm sorry, but I'm afraid..., (The machine) doesn't work., There's a problem with..., (It) still hasn't arrived., I'm not very happy (about it)., I'd like a refund/replacement., Sympathizing / Apologizing: I'm very sorry about that., I do apologize., I'm sorry to hear that., It's our/my fault. I'm sorry., I'm afraid we can't..., We're sorry for the inconvenience., Dealing With The Complaint: I'll look into it., I'll deal with it (right away)., I'll get back to you., Let me check., We'll send you..., We can offer you..., I'll wait to hear from you.,
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Making and Dealing With Complaints
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