Subject line - Apology email, Greeting - Dear Mr. Patterson, Introduction - Thank you for your email about the different problems you had during your holiday with Turkish  Sun Tours. I am writing to apologise for putting you in a different hotel from your friends. , Body - Unfortunately, our agents in Turkey made a mistake with your booking and did not reserve enough rooms at the Hotel Paradise. This is why they had to put your family in another hotel in the same resort., Closing - I hope you will book a holiday with us again in the future and we would like to offer you a 25% discount on your next holiday with us. This is our way of apologising for the problems you had., Sign-off - Yours sincerely,, Signature - Pam Webster,

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