Situation - “In my previous role, a customer was upset that a product they ordered was put on backorder unexpectedly after they made their purchase. They needed a functional version of the item as quickly as possible, and the possibility that that wouldn’t happen increased their stress levels, leaving them just shy of hostile., Task - To resolve their issue, I began by listening to their concern, rephrasing what was being shared, and asking clarifying questions to ensure my full understanding., Action - I then reassured them that I’d work with them to find a solution. Together, we discussed alternative products that were in stock that could meet their needs. As soon as a substitute was identified, we canceled the old order and initiated the new one., Result - I applied a free shipping upgrade to expedite delivery, ensuring it would arrive before the customer’s deadline. In the end, they were fully satisfied with the solution.”,

Amazon Interview -Star - Sample Answer 1

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