Communication: Listening and following instructions, Tailoring messages for different audiences, Teamwork: Working with people of different ages, gender, ethnicity and religion, Solving problems within your team, Working as part of a team toward a shared goal, Problem solving: Asking for assistance when there is something you don’t know, Addressing customer concerns or complaints, Identifying problems and finding solutions, Initiative and enterprise: Taking responsibility, Identifying opportunities not obvious to others,

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