What do you know about them?, What knowledge, information or experience do they already have related to this idea?, How does this idea relate/link to their context or reference frames?, What specific language or terminology might the reader already be familiar with?, What are the core messages that they should know?, What is one thing they must understand?, Why do they need to understand this?, What terminology will they need to know?,
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ABW: Understanding your reader
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Heatherstrainer
Business Writing 2
Business Writing Essentials
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