1) How do you identify GBT Preferred Hotels? a) Room rate view will display green b) Room rate view will display purple c) Room rate view will display yellow 2) How do you identify Client Preferred Hotels? a) In the room rate view they will display purple b) In the room rate view they will display green c) In the room rate view they will display red 3) Which Third party suppliers do GBT partner with to get our clients access to more hotels? a) Trivago b) Airbnb c) Expedia and Booking.com 4) What does EM stand for? a) Emerald Hotels b) Marriott hotel chains c) EM hotels 5) What does GI stand for? a) Quality Inn b) Hilton Garden Inn c) Homewood Suites 6) Check hotel availability after flight segment 2 a) HT2 b) HOT2 c) HO2 7) Check hotel availability without any flight segments a) HT (airport city code) / 20AUG-22AUG1 (1 person) b) HOT c) HOTBWI (airport city code) / 20AUG-22AUG1 (1 person) 8) What does HMP stand for? a) Hotel Market Place b) High Market Place c) Hotel Market Plaza 9) Where in HMP would you request a specific hotel chain? a) Search b) Home c) Chains 10) Where in HMP would you request a hotel in the financial district? a) Search b) Destination/Hotel c) Rates 11) Would a client’s Hotel Loyalty number pre-populate in HMP? a) No, customer needs to provide it b) Yes, under Hotel Loyalty 12) Where would you manage your settings in HMP? a) SETTINGS - HMP b) Under SEARCH- MANAGE c) Under MORE – SETTINGS 13) Where would you find you client’s maximum hotel rate and preferred hotel vendors under in HMP? a) Policy b) Rates c) Hotel Vendors 14) How would you cancel a hotel segment 3? a) X3 b) X-3 c) X/3 15) Would you have to go in to HMP to finalize the hotel cancellation? a) No – it automatically finalizes after cancellation b) Yes – you will have to put callers name who cancelled in the cxl field 16) Where would you enter the information in HMP for a hotel that was booked directly with the vendor? a) You can't enter that information b) The vendor needs to enter the information in their own system c) Manual Book this Property 17) If you wanted to view location of the hotel requested where would you look under? a) Map View b) Search Bar c) Property amennities 18) If you wanted to see if the hotel had any restaurants on site where would you look? a) Map View b) Search Bar c) Property Amenities 19) Where would you look to see if the hotel offered and airport shuttle? a) Property Amenities b) Health and Safety information c) Filter search result 20) Where would you find the hotel phone number under? a) Hotel Phone number b) Contact and Description c) Details
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