1) Which 5.0 plan has Unlimited Talk/Text between the US and Mexico? a) Everywhere you go b) Everything you need c) Only what you need d) My choice 2) When a customer migrates from a Legacy plan to a 5.0 plan, they need to get a new phone. a) True b) False 3) What network does the 5.0 plan work on? a) Project Genesis b) T-mobile c) AT&T d) Verizon 4) What tool is used to submit tickets for technical issues on the AT&T Network? a) ATM b) VTM c) Grand Central 5) Which tool would you use to see when the customer's bill is due? a) Flows b) Knowledge c) Opsware 6) 4.0 plans are able to have Annual Billing a) False b) True 7) How will the customer's numbers be ported to the new network when migrating to the 5.0 plans? a) Automagically happens on the backend once they get their new SIM card. b) Agents escalate it to their supervisor. c) Customers MUST call in to have an agent complete this d) Ports will never happen when migrating to a 5.0 plan. 8) When do we submit tickets in knowledge? a) Whenever you want b) When you feel it benefits the customer c) When directed by flows d) to help your CXM7 metric 9) How can you tell what caused a port to fail? a) It will tell you in the notes in Opsware b) the customer will tell you what the issue is c) Knowledge App will have the needed information d) Escalate the issue via a ticket 10) How do we identify a device? a) ICCID b) IP Address c) PTN d) IMEI/ESN/MEID numbers 11) What tool is used to check for T-Mobile outages? a) MTI b) VTM c) Grand Central d) T-Mobile support tool

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