Correct: Previous employee was rude, BoA ATM did not dispense correct amount of cash, Agent provided inaccurate information, Entered PIN correctly and declined due to incorrect PIN, Card declined and unable to determine reason, Check posted for incorrect amount, Employee opened an account that client did not authorize, Account not closed properly, Service added without authorization, Maintenance not completed, BoA ATM out of order, Deposit made at FC went into wrong account, Braille instructions at BoA ATM have been vandalized and cannot be read, Incorrect: Entered PIN incorrectly and got locked out of account, Check written by customer for the wrong amount, Locked out of OLB due to maximum level of sign in attempts, Took too long to reach a live person, Outdated decorations at FC, Customer made an error, Deposit placed on hold,

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