1) Your uncle calls but he wants to speak to your brother. You will get your brother but he is in his room. What do you say your uncle to wait for a while on the phone? a) Hang up the phone b) Hold on, please. c) Pick up the phone d) I am sorry, I can't hear you well 2) I cannot hear you well, Jack. It is a ......... Repeat it please. a) bad line b) customer service c) problem d) phone call 3) When we are asking for someone on the phone we can say: a) Could you put me through to Martin, please. b) Can you repeat that, please? c) May I take message? d) Is Tom there? 4) A: Hi Kate! This is David. Is your brother there?  B: Hold on a minute, please. .................... a) Call him later. b) He will be there on time. c) Say it again, please.  d) I will get him. 5) You are talking with your friend. She is saying something to you but you cannot understand her. You should say a) May I take a message? b) I am sorry, I cannot hear you well.  c) I will get back in a minute. d) Hong on a minute. I will get him. 6) When someone is not available we can say: a) Repeat it, please! b) Is Harry there. c) I am afraid Sally isn't at home right now. d) How can I help you? 7) You call a company and you would like to talk to the manager, so you want the secretary to connect you. What do you say? a) Could you put me through to the manager? b) The manager is not available. c) Could you call later, please? d) It is a bad line. Could you speak loudly, please? 8) Someone calls and wants to speak your father, but your father is out now. What do you say? a) Hold on, please. I will get him. b) Do you want to leave a message? c) Say it again, please. d) Can you please tell her that Tom called? 9) When you are asking for repetition on the phone you can say: a) This is Jack calling. b) Excuse me? Can you say it slowly, please? c) Wait a minute. d) May I speak to julia. 10) Your friend calls you and says that he cannot come to your birthday party because he doesn't feel well. What do you say? a) I didn't understand you. b) I am sorry, I am not available now. c) I am sorry to hear that. d) Wait a minute, please. 11) When you introduce yourself on the phone you can say: a) Is Tom there? b) Wait a minute, please. c) Hello, it is Tom speaking. d) He isn't available right now. 12) You called your friend Mike. His mother picked up the phone because Mike is at the cinema. Which of the following doesn't her mother say? a) I am sorry. Mike went to cinema. b) Would you like to leave a message? c) Hong on a minute. I will get him. d) I am afraid Mike isn't at home right now.

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