What springs to your mind when you hear the words customer service?, How would you describe the quality of customer service in your country?, Which businesses do you think have the worst customer service?, How do you react to automated call handling systems - the ones which ask you to press certain buttons in order to be put through to the people you want to speak to., Is the customer always right?, What are some tips for providing good customer service?, Does a higher customer satisfaction influence sales?, What do you think is the most important quality for a customer service representative to have? Why?, How do you think face-to-face customer service is different from over-the-phone customer service? Are there certain skills needed for face-to-face customer service that are not needed for over-the-phone customer service?, When do you think it’s necessary to give something for free to make up for bad customer service?, Do you think working in customer service is a difficult job? Why or why not? Have you ever worked in customer service? What was it like?, Who is responsible for replacing or repairing a faulty product - the manufacturer or the seller?, How often have you had to make a complaint about a product? What results have you obtained?,

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