1.  Excuse me. I'm afraid I have a complaint. , , What's the problem?, , The shower doesn't work., , We'll look into it right away., , 2. Excuse me. Could you help me?, , Yes. Of course., , There's a problem with the internet connection., , I'm sorry but there's nothing we can do at the moment., , 3. Excuse me. Could I speak to the manager?, , Yes. One moment., , I've been here for over an hour., , I'm really sorry about that. , .

Function. Complaining.

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