A: Good afternoon. How can I help?, B: I'm trying to speak to someone at your company but I keep getting cut off., A: When you say "cut off", do you mean that the line just goes dead?, B: Yes and it's always when I've just managed to get through to the right person., A: Have you tried dialing their direct line?, B: Yes, I have. But the same thing always happens., A: It sounds like a problem with our telephone system. Who were you trying to speak to?, B: Someone in your accounts department., A: The best thing would be for me to give Accounts your details and get them to call you. That should sort it out., B: Ok, thanks. My number is 01654 54 3321..

Unit 13: Solving problems - Conversation (Biz Result Int)

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