Seeking compromise: Is there really nothing you can do?, Well, would it be possible to …?, Expressing annoyance: There must be some mistake., You’ve got to be kidding me!, Apologising: I’m awfully sorry about all of this., I’m afraid the manager is not around at the moment., Dealing with anger: You’re really not making this any easier., I do understand that you might be upset, but …, I am going to have to ask you to...,

Roadmap B2+ unit 1D

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