Concise - avoid repetition and unecessary words, Clear - make sure about the purpose of you message, Correct - double-check to avoid mistakes in the information, Concrete - some details, focus and facts., Complete - give all the information necessary for the other person., Courteous - sound friendly, open and honest tone, avoiding being passive-agressive., Coherent - connect all the relevant points in a logical sequence/way.,

assertive communication

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