In this job you will unfortunately have to deal with difficult customers. Tell me about an experience you had with a rude customer and how you manage to resolve it, Please tell me about nice experience/interaction you had with a customer and why you liked it, What was the most uncomfortable situation for you on the phone?, Have you ever been in a critical situation with a team member? What was it about? , What was a big challenge in your last job and how did you handle it?, How do you respond to negative feedback from your boss?.

Behavioral Interview Questions

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