1) 1st step of verification a) ASK FOR THE ADDRESSS DIRECTLY b) ASK FOR PERMISSION FIRST *CAN I GATHER SOME INFORMATION FORM YOU?* c) ASK FOR THE PHONE NUMBER AND EMAIL 2) 2nd step of verification a) GIVE INFORMATION BACK, MANDATORY: GIVE THE ADDRESS BACK TO THE CX AND PHONE NUMBER. b) ASK THE CUSTOMER EVERYTHING c) ASK FOR THE PHONE NUMBER 3) 3rd step of verification FOR NEW CUSTOMERS a) ASK FOR PERMISSION b) CONFIRM AND SPELL THE ADDRESS BACK IF IT IS THE FIRST TIME. c) LEAVE CX ON HOLD WHILE YOU OPEN THE ACCOUNT 4) 4th step of verification a) ASK PROVING QUESTIONS b) ASK FOR ANY PETS c) PHONE NUMBER AND EMAIL.

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