Tom: Hey, Dave. Have you heard about the changes in the new cars we're designing? Dave: No, what's happening? Tom: The boss wants us to ____ removing the cigarette lighter and ashtray as standard equipment. Dave: Really? Why ____ he want that? Tom: Well, I think it's because of health ____ and also to make the cars more appealing to ____. Dave: I see. But ____ that reduce customer ____ for those who do smoke? Tom: Yes, that's true, but maybe we can offer those features as an optional ____ so that customers who need them can still have them. Dave: That ____ sense. How ____ including a USB port instead? Most people use their phones for music these days anyway. Tom: Yeah, that's a good idea. We could ____ put in extra cup holders or improve the heating system. Dave: I ____ keeping the option of the cigarette lighter and ashtray but also offering additional ____ like a USB port and improved heating. Tom: That ____ good. We'll need to do some market research to gather feedback from ____ customers. Dave: Agreed. I think that'll ____ better than just removing those features completely. Tom: Yeah, I don't ____ that will work either. It may be too drastic of a change for some customers. Dave: Right. And we want our customers to feel comfortable and satisfied with their car ____. Tom: Exactly. Good idea, Dave.

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