Heirarchy - refers to the organisational structure where there are clearly defined management levels from top to bottom, Line Managers - are responsible for overseeing the work of other staff, Subordinates - report to other staff higher up the hierarchy, and are accountable to their line manager for their actions, Authority - the power that managers have to direct subordinates and make decisions, Delegation - when managers entrust tasks or decisions to subordinates instead of doing/taking them themselves,

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