1) What role is responsible for P1s until clear? a) Outbound b) Troubleshooter c) Metal Mover d) All Roles 2) Which role handles calling OON shops for updates on calls? a) Metal Mover b) Outbound c) All Roles d) Troubleshooter 3) Who gets updates on assigned calls? a) Troubleshooter b) All Roles c) Outbound d) Metal Mover 4) What role is responsible for handling code 8 calls? a) Metal Mover b) All Roles c) Troubleshooter d) Outbound 5) Which role handles Code 7 calls? a) Metal Mover b) Troubleshooter c) All Roles d) Outbound 6) What role queue moves rap calls? a) Metal Mover b) Troubleshooter c) Outbound d) All Roles 7) Who is responsible for acquiring information from code 4-6? a) All Roles b) Troubleshooter c) Metal Mover d) Outbound 8) What role uses the radius tool when passing a call? a) Outbound b) Troubleshooter c) All Roles d) Metal Mover 9) Verbal copy is the responsibility of which role? a) Metal Mover b) Outbound c) Troubleshooter d) All Roles 10) Which role provides KMI for non-priority calls? a) Outbound b) All Roles c) Metal Mover d) Troubleshooter

Roles

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