1) Why might a customer have a go at a shop assistant? Why might a teacher have a go at a student? 2) What different gadgets and equipment do you have in an office? What might go wrong with them? 3) What things might happen to undermine your confidence? What might undermine a team working together? 4) In what ways might you get distracted from working or studying? 5) What things mightget smashed? How?

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