Communication skills - Clear, concise, and empathetic communication with customers., Patience - Ability to handle challenging customers with a calm and understanding attitude., Problem-solving - Capability to resolve customer issues efficiently and effectively., Empathy - Understanding and relating to customers' feelings and needs., Adaptability - Flexibility to adjust to different customer personalities and situations., Active listening - Paying full attention to customers' concerns and questions., Time management - Prioritizing tasks to meet customer needs promptly., Conflict resolution - Skill in managing and resolving conflicts that may arise with customers., Teamwork - Collaborating with colleagues to ensure excellent customer service., Positive attitude - Maintaining a positive and friendly demeanor even in stressful situations., Technical proficiency - Ability to use customer service software and systems effectively., Typing speed and accuracy - Fast and accurate typing for responding to customer inquiries promptly., Product knowledge - Comprehensive understanding of the company's products or services., Multilingual abilities - Fluency in multiple languages to assist a diverse customer base., Data entry - Accuracy in entering customer information and details into databases., Sales skills - Ability to upsell or cross-sell products or services to customers., Knowledge of policies and procedures - Understanding and adherence to company policies and procedures., Troubleshooting - Capability to diagnose and resolve technical or product-related issues., Social media management - Skill in managing customer interactions on social media platforms., Conflict management tools - Familiarity with techniques and tools for managing conflicts with customers.,

EGC M2 - Hard and Soft Skills

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