1) ... you cannot help the caller? 2) ... you didn't get the caller's name? 3) ... you want the caller's phone number? 4) ... you don't understand anything the caller is saying? 5) ... the caller speaks too fast? 6) ... the line is very bad? 7) ... you have no idea how to help the caller? 8) ... you want to end a call politely? 9) … you don`t want the caller to hang up? 10) ...you need to put the caller through to your colleague?

Telephoning

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