Effective negotiation skills are crucial, whether you're ____ colleagues about lunch choices or negotiating multimillion-dollar deals. A common ____ is that negotiation involves either insisting on our viewpoint or compromising our wants. However, both approaches can damage relationships and leave both sides feeling dissatisfied. Fisher and Ury, in their book Getting to Yes, advocate for collaboration. They illustrate this with the story of the Orange Quarrel: Joey and Jenny both want an orange. In a ____, Joey might take the orange, leaving Jenny upset. ____, they could split the orange, but neither would be fully satisfied. By discussing their needs, they discover Jenny wants the peel for a cake, and Joey wants the fruit. This collaborative approach ensures both achieve their priorities. Know your objectives: List desired results and ____ them. Separate people from the issue: Stay objective and manage emotions. Ask questions and listen: Understand your partner's interests to get a comprehensive ____. Find shared interests: Identify common goals to transform negotiation into a cooperative effort. Look at creative options: Avoid simple compromises like splitting the orange; ____ innovative solutions. Collaboration in negotiations ____ satisfaction, improves ____, and lays a strong ____ for future interactions.

C1 Negotiating

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