Answer the phone - Good morning. This is Ma Laura., Introduce yourself & company - Good morning. This is Juan Perez from HP., Ask to speak to XYZ about a meeting - I´d like to talk to XYZ about a meeting next week. , Suggest a date to meet - What about Tuesday at 4?, Date is inconvenient - I´m sorry I´m busy on Tuesday., Suggest another day - Ok. How about Friday? Same time?, Agree. Suggest place - That sounds great. Where shall we meet? My office or yours?, Decide on place to meet - Sorry. I prefer Zoom, Confirm arrangement - So we are meeting on Zoom on Friday at 4, End conversation - That´s ok. Bye- bye. ,

Arrangements - Functions

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