1) What does ITIL mean? a) IT Infrastructure Layer b) IT Infrastructure Library c) Interactive IT Library d) Integrated Information Technology Layer 2) What is the main objective of ITIL? a) To provide a best practice framework for IT service management. b) To increase sales of technology products. c) To increase IT costs. d) To implement new technologies quickly. 3) What are the 4 dimensions of ITIL4? a) People, Processes, Technology, Financial. b) Strategy, Design, Transition, Operation. c) Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes. d) Planning, Execution, Monitoring, Improvement. 4) How many key activities are there in the Service Value Chain? a) Three b) Four c) Five d) Six

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