1) The KI Multiple Verification Declines in Recurly has been replaced with the following: a) Failed Payments/Authorizations on Visa b) Failed Payments/Authorizations on Credit Cards c) Failed Payments/Authorizations on Mastercard d) It was deleted and not replaced 2) If you encounter a case with the words "procon," "sue," "court," etc., and the clients are not available, you should first post the case on Slack. Then, move the case to: a) Immediate Review b) Tier 2 c) Legal d) Manager Review 3) Any correspondence under the following name or email/emails MUST BE FLAGGED ASAP: a) Nils Langenbach/ notimeforspams@protonmail.com /meineunterhaltung@protonmail.com b) Nial Thomas/ notimeforspams@protonmail.com c) Nick Langenbach/ spam@protonmail.com 4) We should always use the ORIGINAL PAYMENT METHOD option for refunds in Recurly and avoid using the CREDIT option. a) True b) False 5) Which Queue should we escalate cases sent by albo2878@gmail.com? a) Immediate Review b) Manager Review c) Tier 2 d) TOU Queue e) Domestic Queue 6) When escalating a case, even for the 10-minute limit, you must leave a clear case comment summarizing the case and the actions required. a) True b) False 7) The German code that starts with skywow-aug2024_de_12m only work for New accounts (Monthly Plan).  a) True b) False c) A & B are correct 8) The KI Problems redeeming Staropramen Promotion (UK & Ireland) is to be use for the customers having issues redeeming the following promo: a) Staropramen Promo b) Staroproman Promo c) Starapromen Promo 9) AT&T is a new provider in:  a) Latam b) Brazil c) Colombia d) Mexico e) Chile 10) Which KI should we use if we get customers who are on a standard or premium plan complaining that they are seeing ads/promos/brand splashes? a) Standard/Premium complains b) Paramount+ Known Issue c) Standard/Premium Subscribers Seeing Ads/Promos/Brand Bumpers 11) What does ON HOLD means under package status on API on a Google Play subscription?  a) it means there's a pending payment and cx needs to contact Google Play. We can't manage this issue. b) It means the customer decided to put his subscription on Hold c) It means the payment is pending d) A & B are correct

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