1 - Answer the call, 2 - Verify the account in betti, 3 - Troubleshoot to find SR and the SP related, 4 - Explain the customer to fill up the complaint, 5 - Select "courtesy complaint template" to reply response to the consumer from the template folder , 6 - Fill up correctly left hand side tab from Salesforce, 7 - Submit salesforce case as "Form sent" in the upper right hand corner,

CST Flow steps

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