1) Customer Expectations a) Meet b) Exceed c) Show 2) Areas of Improvement a) Identify b) Work on c) Extract 3) Best Practices a) Apply b) Make c) Document 4) Service Standards a) Set b) Do c) Maintain 5) Performance (service) a) Measure b) Assess c) Give 6) Customer Satisfaction a) Enhance b) Guarantee c) Make

CS Quality--Maze chase

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