spreading quickly from one person to another, like a disease - smile is contagious – pass it along!, false - Healthcare is an attitude. Patients can tell a fake smile from a real one., shows - Every human culture expresses joy by using the same language – the language of smiling., showing unhappiness, anger or concentration by bringing your eyebrows down and closer together - Given a choice between a smiling nurse and one who is frowning, who would you approach?, length - Your level of patient care is measured in the span of your smile., copy someone’s behavior, voice, or facial expression - try to mimic your partner’s smiles, stop yourself feeling or showing an emotion - try to suppress your smile,

Keynote, The hidden power of smiling,B1–C2

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