1) How can active listening reduce customer frustration in difficult conversations? 2) What are some signs that show a customer service agent is really listening? 3) How can customer service reps listen better on the phone, where body language is missing? 4) What difference does active listening make between average and great customer service? 5) How does active listening help solve customer problems faster? 6) What makes it hard for customer service reps to listen carefully during busy times?

Active Listening

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