1) You shouldn’t multitask while talking to a customer. a) True b) False 2) You shouldn't give the customer your full attention. a) True b) False 3) When talking to a customer, you should also pay attention to the tone of voice and body language. a) True b) False 4) Repeat what the customer said to confirm details and show attentiveness. a) True b) False 5) If you have something to say, you should interrupt the customer. a) True b) False 6) It is okay if your notes distract you from what the customer is saying. a) True b) False 7) Focus on what the customer is saying. a) True b) False

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