Ask if there is a problem/ show empathy: "How can I help you today?", "What seems to be the problem?", "What's wrong?", Apologize: I apologize for any inconvenience this may have caused.", "I'm truly sorry that this has happened.", "I can only imagine how frustrating this must be for you.", Take action: I'll take care of this right away.", "I'll look into this immediately.", "I'll do everything in my power to make this right.", Offer compensation : I'd like to offer you a [discount/upgrade/voucher] as a token of our apology.", "We can offer you a [partial/full] refund for the inconvenience.",

DEALING WITH DIFFICULT CUSTOMERS

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