RESOLUTION - The process of solving a problem or dispute to meet the customer’s needs., SOLUTION - An answer or fix to a customer’s issue, LISTENING - Actively paying attention to what the customer is saying to understand their concerns., FEEDBACK - Information from the customer that helps improve services or resolve their issue., CLARIFY - To ensure clear understanding by asking questions or repeating information., ROOT CAUSE - The underlying reason behind a customer’s problem or complaint., DECISION - A choice made to solve a problem effectively, PATIENCE - Staying calm and understanding when dealing with frustrated customers.,

Problem-Solving Skills

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