mistake - I only made one ____ on the exam. I'm going to blame it on Diego. , misunderstand - It’s easy to _____ someone’s tone in a text message., refund - She requested a partial ___ after realizing she had been charged twice even though she only bought one product , recall - When the ___ was announced, customers were instructed to return their products to the closest Apple store., complaint - She filed a ____ with customer service after receiving a damaged item. She hoped she would at least get a refund, criticism  - She didn’t take his _____ personally, knowing it was meant to help her grow., resolve - The manager helped ____ the issue between the two employees by facilitating a meeting., fix  - We hired a technician to _____ the broken air conditioner , injury  - The boy suffered an _____ after the faulty phone exploded in his pocket , damage  - The protesters caused _____ to private property. , defect - The car was returned to the dealership because it had a serious _____ in the engine., drawback  - One major _____ of living in the city is the high cost of rent., is down - I don't care if Google ____ now because I have ChatGPT. , be unsuccessful - If they don't regain customer trust, they will _____,

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