You've got to be kidding me!, You've got to be joking!, I do understand you might be upset, but.., Could you not raise your voice at me?, If you could just calm down a bit?, Could you not shout at me? , I am afraid, the manager isn't around at the moment, Could we talk to whoever is in charge?, I am awfully sorry about all of this, I am terribly sorry about all of this, Is there really nothing you can do?, I know this isn't down to you, but .., With all due respect, that's your problem., You're really not making it any easier, There must have been a mistake, There must be a mistake., If it were up to me...,

Functional Language Disputes B2+

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