1) CST can recharge his recharge card from a) WE App or E-Care b) 111 & IVR c) All of the above 2) If CST paid from branches and payment not clear CCA should .. a) create TT b) Inform CST to wait 24 H from payment c) Direct CST to CSO 3) If CST Paid from Fawry Service Will reflect on BSS … a) After 1H b) within 1H c) On spot 4) We send an SMS to the customer three times as a reminder to renew the subscription. a) FALSE b) TRUE 5) In case CST called us and asked about his Package and already renewed on BSS automatically, SR will be a) FBB Non-Tech Inquiry --> Billing --> Renewal date b) FBB Non-Tech Inquiry --> Billing --> Offer Renewed c) FBB Non-Tech Inquiry --> Billing --> Bill Amount 6) In case CST called us and informed us that he recharged his balance on internet through the We APP, and there is log on WE APP but no log on the BSS CCA will a) Inform CST To wait 1H After Payment b) Inform CST to return to the bank c) Create TT inform CST 2H 7) if CST is not eligible for balance fraction CCA will create SR : a) FBB Non-Tech Inquiry--Billing--Balance Fraction b) FBB Non-Tech Inquiry--Billing—Balance c) FBB Non-Tech Complaint --Billing--Balance Fraction 8) CST calls us at 6 pm and tells us that he recharged his Fixed voice package through the WE app at 3 pm, but the amount does not appear on the (FV & FBB) BSS. CCA action is. a) ask the customer to wait an hour for payment b) create TT c) Direct CST to branch 9) We can make Early renewal to the CST from .. a) BSS b) OM c) ASSIA 10) CST account should be suspended to add balance fraction .. a) TRUE b) FALSE

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