SA: Good afternoon, sir. What ____ for you? C: I bought this item yesterday but it doesn't work. ____ about it. SA: Oh dear. ____ about that. C: I'd like a refund, please. SA: ____ we can't give you a refund, but ____ a credit voucher. C: Well, can't you replace it? SA: I'm not sure if we have any more in the shop. Let me ____. One moment, please. C: OK. SA: No, I'm afraid you bought the last one, but we can have one here for you tomorrow. I'm ____ the inconvenience. A: OK, no problem. What time tomorrow? B: Well, ____ right now and then I can give you a time. Do you have two minutes?

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