1) Your flight on Thursday has been delayed for three hours due to the weather. I’m very sorry about that. 2) I see you paid $150 on September 5 for extra baggage and a seat. Let me review that for you. 3) Your booking confirmation from March 15 is under the number C3149. Is that correct? 4) I understand you want to change your return date from Monday, July 23. Let’s look at your options. 5) I see an extra $50 charge on your booking from last Friday. Let me check why that was added. 6) I’m sorry your bag didn’t arrive on flight 1500. Let’s file a report and locate it. 7) It looks like you tried to change your booking on Tuesday but had an error. I can help with that now. 8) Your payment from August 10 didn’t go through. Let’s process that together. 9) Your flight on Sunday at 10:30 AM is showing the wrong destination. Let me fix that for you. 10) I see you called twice about your refund for the $75 charge. Let me provide a clear answer now.

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