A: What are we going to do about the ____? B: The gears? Why, what's the ____? C: It’s our supplier. A: They've ____ out of business. B: So we don’t have the parts we ____? A: No. C: We have some plastic gears. We could use those ____. B: Will they last as long? C: I don’t know. I can run some ____ if you like. B: What do you think? A: We won’t meet the ____ if we use plastic. B: So we need ____? A: Yes, steel’s more durable. B: Then we need to find another ____. A: And quick. C: OK, I’ll ____ into it. A: Hey, have you seen the delivery from ____? B: The delivery? No, I ____ it came in this morning. C: It didn’t. I just called the ____ company—they lost the pallet. A: Lost it? ____? C: Yeah. They said it might have been sent to the ____ warehouse. B: Great. That was the urgent order, right? C: ____. The client needs those parts by Friday. A: Do we have any in ____? C: Just a few. Not enough to fill the order. B: Can we get more from another ____? A: Maybe from Hamburg. I’ll check the system. C: And I’ll contact the transport company again. We need that ____. B: If we don’t get it today, we’ll have to tell the ____. C: OK. Let’s try everything first.

Problem One - Quality

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