1) Phrase: "Can you pass the salt, please?" a) Demand b) Decline c) Explain d) Complain 2) Scenario: A colleague offers you an extra task, but you are busy. You say, "I appreciate the opportunity, but I have to pass on this due to my current workload." a) Encourage b) Decline c) Warn d) Beg 3) Phrase: "The process works like this: First, add water, then stir the mixture." a) Direct b) Complain c) Explain d) Agree 4) Scenario: At a restaurant, your meal arrives late and overcooked. You tell the waiter, "I'm disappointed because this dish isn't up to the standard and has delayed our evening." a) Demand b) Complain c) Encourage d) Warn 5) Phrase: "Keep up the great work; you're making excellent progress!" a) Beg b) Direct c) Encourage d) Decline 6) Scenario: You've forgotten your wallet and need money for a ride home. You say to a friend, "I'm in a tough spot right now, could you please lend me some cash? I'd be so grateful." a) Explain b) Beg c) Complain d) Agree 7) Phrase: "Turn left at the next intersection." a) Warn b) Direct c) Demand d) Encourage 8) Scenario: Your friend is about to invest in a risky scheme.You say, "I strongly suggest you think twice, as there could be serious financial risks involved."  a) Decline b) Explain c) Warn d) Beg 9) Phrase: "Yes, that makes perfect sense; I support your idea fully."  a) Agree b) Complain c) Demand d) Direct 10) Scenario: In a meeting, someone purposes a plan, and you respond, "I'm on board with that suggestion because the reasons you've given are solid." a) Encourage b) Agree c) Warn d) Explain

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