1) What is the main purpose of a client consultation? a) To make conversation b) To understand client needs and expectations c) To speed up the service d) To promote new staff 2) Which of the following should always be carried out before a colour service? a) Elasticity test b) Skin test (patch test) c) Strand test only d) Consultation after colouring 3) What does porosity testing measure? a) Hair length b) Ability of hair to absorb moisture/chemicals c) Hair strength when wet d) Client satisfaction 4) Why is lifestyle important in consultation? a) It determines if the client has allergies b) It shows how often the client can maintain the style c) It determines the cost of the service d) It shows hair growth speed 5) Which of the following is a contraindication? a) Previous colour b) Scalp abrasions c) Long hair d) Straight texture 6) Which communication skill is most important during consultation a) Active listening b) Talking over the client c) Using complicated terminology d) Avoiding eye contact 7) What is the purpose of a record card? a) To store staff information b) To keep a record of client services and tests c) To record stock levels d) To track stylist working hours 8) Which factor will NOT affect the outcome of colouring? a) Existing artificial colour b) Client’s natural base shade c) Client’s lifestyle d) Client’s shoe size 9) What should you do if a client shows signs of an allergic reaction after a skin test? a) Carry on with the service b) Apply more product c) Do not perform the service and advise medical advice d) Wash the hair and continue as normal 10) Which of the following is part of assessing hair condition? a) ) Checking porosity, elasticity, density b) Asking about hobbies c) Discussing holiday plans d) Measuring hair length 11) Why is managing client expectations important? a) To guarantee repeat bookings b) To avoid complaints and ensure realistic results c) To increase product sales d) To reduce service time 12) A strand test helps to determine: a) Client’s natural base shade b) Elasticity of the hair c) Final colour result and hair condition d) Client’s lifestyle 13) Why should personal protective equipment (PPE) be considered during consultation? a) To protect the stylist and client from chemical hazards b) To make the stylist look professional c) To reduce consultation time d) To keep stock organised 14) If a client has unrealistic expectations, you should: a) Agree to do it anyway b) Refuse to consult c) Explain limitations and suggest alternatives d) Ignore their request 15) Which document must a client sign to confirm agreement to service after consultation? a) Staff rota b) Service consent form c) Stock order sheet d) Salon insurance form 16) Why is it important to check medical history during consultation? a) To plan the client’s next appointment b) To identify possible contraindications c) To decide pricing d) To check age of client 17) Which hair test is used to check hair strength? a) Skin test b) Strand test c) Elasticity test d) Porosity test 18) Which consultation technique helps to build client trust? a) Interrupting often b) Maintaining professional body language c) Avoiding eye contact d) Rushing the consultation 19) When should a consultation take place? a) After the service b) Before and during the service c) Only when there is a problem d) At checkout 20) Why must consultation records be stored safely? a) For marketing purposes only b) To comply with legal and insurance requirements c) To reduce paper use d) To make the salon look busy

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