How can.... - I help you?, What can... - I do for you?, Can you give... - me more details?, What exactly... - is the problem?, I'm sorry, - but..., The .................. - doesn't work, There's a problem... - with..., ............ still - hasn't arrived, I'm not very... - happy about it, I'd like... - a refund or a replacement, I'm very sorry... - to hear that, It's our fault. - I'm sorry, I'm afraid... - we can't..., We're sorry for... - the inconvenience, I'll look into... - it right away, I'll get... - back to you, Let... - me check, We'll send... - you a voucher, We can... - offer you..., I'll wait... - to hear from you,

Making & dealing with complaints

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